Privacy Policy
Last updated: 24 April 2026 · Rental Shield · ABN: 19 686 732 043
1. Overview
Rental Shield ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rentalshield.com.au), purchase our products, or interact with our services.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
2.1 Information You Provide
When you use our services, we may collect the following personal information:
- Identity information: Full name, date of birth
- Contact information: Email address, phone number, mailing address
- Rental details: Rental dates, pickup/return locations, state, vehicle type
- Payment information: Processed securely via Stripe — we do not store your card numbers on our servers
- Claims documentation: Rental agreements, damage reports, invoices, photos, police reports
- Account credentials: Email and encrypted password for your Rental Shield account
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent, click patterns, referral source
- IP address and approximate geographic location
- Cookies and similar technologies (see Section 6)
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing our services: Processing your quote, issuing your policy, managing your account
- Claims processing: Assessing, verifying, and paying claims
- Payment processing: Charging your premium via our payment processor (Stripe)
- Communication: Sending your policy documents, claim updates, and service notifications via email
- Customer support: Responding to your enquiries and resolving issues
- Fraud prevention: Detecting and preventing fraudulent claims or misuse of our services
- Legal compliance: Meeting our obligations under Australian law
- Service improvement: Analysing usage patterns to improve our website, products, and customer experience
We will never sell your personal information to third parties for marketing purposes.
4. Sharing Your Information
We may share your personal information with the following parties, only as necessary to provide our services:
- Stripe: Our payment processor, to securely handle card transactions (PCI DSS Level 1 compliant)
- Rental car operators: When verifying claims or rental agreements (with your consent)
- Service providers: Email delivery services, hosting providers, and analytics tools that assist in operating our business — all bound by confidentiality agreements
- Legal authorities: If required by law, regulation, or legal process (e.g., court order, subpoena)
- Professional advisors: Lawyers, accountants, or auditors in the course of the professional services they provide to us
We do not share your data with any party for their own marketing or advertising purposes.
5. Data Security
We take the security of your data seriously and implement industry-standard measures, including:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- PCI DSS compliance via our payment processor (Stripe) — your card details are never stored on our systems
- Encrypted password storage using bcrypt hashing
- Access controls — only authorised personnel can access customer data, on a need-to-know basis
- Regular security reviews of our systems and infrastructure
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Essential cookies: Maintain your session, remember your login state, and ensure the website functions correctly
- Analytics cookies: Understand how visitors interact with our website to improve the user experience
- Marketing pixels: Facebook Pixel for conversion tracking and retargeting (you can opt out via your browser settings or Facebook's ad preferences)
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (e.g., financial record-keeping — typically 7 years under Australian tax law)
- Resolve disputes and enforce our agreements
Policy and claims records are retained for a minimum of 7 years from the policy end date. You may request deletion of your account data at any time (subject to legal retention requirements).
8. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information that we hold
- Correct inaccurate or out-of-date information
- Request deletion of your personal data (subject to legal retention obligations)
- Opt out of marketing communications at any time (via the unsubscribe link in emails)
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us at info@rentalshield.com.au.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly. Material changes will be communicated to existing customers via email.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us:
Rental Shield — Privacy Officer
ABN: 19 686 732 043
Level 25/6 Parramatta Sq, Parramatta NSW 2150
Email: info@rentalshield.com.au
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.